Ordering & Delivery Information

Easy Ordering

Ordering logs can be done in two ways.

Over the phone or using the form below

Call 01227 831052.

One of our staff will give advice to customers discussing their requirements and make recommendations to the customers to the best logs for their open fires or wood burning stoves.

Let us know what you are looking for and we will either email you back or give you a call to make arrangements.

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Standing orders can be arranged. Some customers ask for a delivery to be made weekly or every fortnight saving them the trouble of having to ring up and repeat their orders each time.

Orders are turned around and delivered as quickly as we can, when an order is taken a delivery date will be discussed with the customer and agreed on, customers are asked to call at 9am on the day of their delivery to ascertain whether it will be a morning or afternoon delivery.

Order using the form below.

Fill in all of the fields provided and one of our staff will process the order and either email you back or give you a call to make arrangements.

Standing orders can be arranged. Some customers ask for a delivery to be made weekly or every fortnight saving them the trouble of having to ring up and repeat their orders each time.

Orders are turned around and delivered as quickly as we can, when an order is taken a delivery date will be discussed with the customer and agreed on, customers are asked to call at 9am on the day of their delivery to ascertain whether it will be a morning or afternoon delivery.

Fast Delivery

We deliver Monday to Friday between 10am-4pm.

Delivery from £6.50.

Please give us as much information about your delivery so we can bring the correct wheel barrows, buckets or trolleys and staff with us to enable the delivery to go as smoothly as possible.

Often there will be 3-4 people at each delivery helping to unload the van and stack the logs away into your shed or log stores.

(Please note that free stacking is only available to a maximum distance of 20 metres from kerbside of the property, we can only negotiate 1-2 steps up or down anymore than this and we may request to leave the log delivery at the closest available point on the customers property. Staff will reserve the right to alter the delivery if it effects the health and safety of our delivery team and will always inform the customer of our decision where possible).

We reserve the right to change the type of logs delivered at any time due to availability at the time of delivery, an alternative wood will be offered, any difference in the cost of wood will be rectified at time of customers delivery.

Delivering During Bad Weather Conditions

We sometimes have adverse weather conditions that can alter our deliveries. Kent sometimes gets snow which stops our delivery team getting out on the road safely, if this were to happen we will rearrange deliveries for the earliest possible delivery slot and resume the service as soon as possible, a member of the team will call and re arrange when the roads are safe to use again.

We are pleased to announce we now operate 3 delivery vehicles which enables us to get out to customers quicker when you need a delivery.

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Complaints Policy and Procedure

The Vineyard Garden Centre and Kent Log Sales is committed to providing high quality products and services. Any dissatisfaction with a product or service must be registered within 24 hours of receipt of the goods.

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Order / Enquiry Form

Please fill in the form below to send us a message.